Cancellations & No-Show Policy

Missed Appointments & Late Cancellations

We understand that plans can change. If you are unable to attend your appointment, please notify the clinic as early as possible.

Cancellation Notice

We require at least 24 hours’ notice for cancellations or rescheduling.
This allows us to offer the appointment to another patient who may be waiting for care.

Respect for Staff & Other Patients

Late cancellations or missed appointments impact other patients needing timely access.
Please be respectful of your doctor’s time and of others waiting for appointments.

No-Show Policy

A no-show occurs when a patient does not attend a scheduled appointment without notice.

  • A first no-show will be documented in your chart.

  • Repeated no-shows (2–3 within 12 months) may result in a written warning or discharge from the practice, in accordance with CPSNL guidelines.

  • Missed appointments may also result in fees, depending on the type of appointment scheduled.

Patients dismissed from the clinic will receive written notice and guidance on how to arrange future care.

Fees for Missed Appointments

Certain appointments may have an associated missed appointment fee, including:

  • General appointments

  • Extended visits

  • Procedures

  • Driver’s medicals

  • Forms appointments

These fees must be paid before booking additional appointments.
Fees are not covered by MCP.

How to Cancel an Appointment

You may cancel or reschedule by:

  • Using OceanMD (our online booking system)

  • Calling the clinic during business hours

  • Leaving a voicemail outside of business hours

Please do not cancel by email or SMS.

When Late Cancellations Are Excused

We understand that emergencies happen. Late cancellations may be excused in situations such as:

  • Sudden illness

  • Family emergencies

  • Unsafe weather conditions

  • Unforeseen urgent circumstances

If you are unsure, please contact the clinic as soon as possible.