Our Clinic

Villa Nova Medical Clinic is a community-based primary care clinic located in Conception Bay South, Newfoundland and Labrador.

We are committed to providing safe, evidence-based, and patient-centred care while maintaining realistic, respectful, and sustainable clinical practices.

Our clinic values clarity, communication, and mutual respect between patients and healthcare providers.

Our Approach to Care

We believe that high-quality medical care is built on:

  • Evidence-based clinical decision-making

  • Clear expectations and boundaries

  • Respect for patient autonomy

  • Strong communication and follow-up

  • Long-term continuity of care

Our physicians work collaboratively while maintaining individual practice styles, schedules, and communication workflows.

What We Do

We provide comprehensive primary care services, including:

  • Preventive care and health screening

  • Chronic disease management

  • Acute illness assessment

  • Medication management

  • Referrals and coordination of care

  • Follow-up of investigations and results

Care is delivered primarily through scheduled appointments to ensure adequate time, safety, and continuity.

How Our Clinic Operates

To support safe and timely care for all patients:

  • The clinic is primarily appointment-based

  • Walk-ins are not routinely available

  • Each provider manages their own patient panel

  • Communication methods vary by provider and are clearly outlined on the website

  • Not all requests can be handled electronically or without an appointment

Clear clinic policies help ensure fairness, consistency, and reliability for everyone.

Respect & Professionalism

Villa Nova Medical Clinic maintains a zero-tolerance policy for harassment, threats, or disrespectful behaviour toward staff or providers.

Professional boundaries are in place to protect:

  • Patient privacy

  • Staff safety

  • Quality of care

Mutual respect is essential to a successful physician–patient relationship.

Learners in the Clinic

Villa Nova Medical Clinic supports medical education.

Patients may be seen by:

  • Medical students

  • Resident physicians

  • Nursing or nurse practitioner students

All learners are supervised and are part of the care team. Patient comfort and consent are always respected.

Emergencies & Urgent Care

Villa Nova Medical Clinic does not provide emergency care.

If you are experiencing urgent or life-threatening symptoms (such as chest pain, shortness of breath, or loss of consciousness), please proceed directly to the nearest Emergency Department or call 911.

Transparency & Communication

We strive to be transparent about:

  • Clinic policies

  • Communication methods

  • Appointment expectations

  • Fees for non-insured services

Patients are encouraged to review the Clinic Policies and Patient Resources sections of the website to better understand how care is delivered.

Our Commitment

We are proud to serve our community and recognize the challenges facing primary care in Newfoundland and Labrador. While demand may exceed availability at times, we remain committed to:

Providing safe and ethical care

Using clinic resources responsibly

Supporting long-term patient relationships

We appreciate your understanding, patience, and partnership in care.