Frequently Asked Questions (FAQ)
This page answers common questions about how care is provided at Villa Nova Medical Clinic. If you do not see your question listed, please refer to the appropriate section of the website or book an appointment to discuss your concern.
Appointments & Booking
How do I book an appointment?
Appointments are booked online through our secure booking platform. Please select the appointment type that best matches your concern.
Why can’t I always get a same-day appointment?
Appointment availability varies by provider and day. Same-day appointments are reserved for urgent issues and are not guaranteed.
What is a fast-track appointment?
Fast-track appointments are short, time-limited visits intended for specific concerns that can be safely addressed in 5–10 minutes. Not all concerns are appropriate for fast-track visits.
Can I bring multiple concerns to one appointment?
Appointments are designed to address one main concern. If you have multiple issues, additional appointments may be required.
Communication & Messages
How do I contact my physician?
Communication methods vary by provider. Please refer to your provider’s page for specific instructions.
Can I send medical questions by email?
Email is not used for medical advice, appointments, or prescription requests. Approved communication platforms must be used.
Why do communication methods differ between providers?
Each physician manages their own workflow to ensure safe, sustainable care while meeting patient needs.
Prescriptions & Medications
How do I request a prescription refill?
Most prescription renewals require an appointment. Please request refills before you run out of medication.
Can I request refills through my pharmacy?
Yes, if refills remain on your prescription. If no refills remain or follow-up is required, an appointment is needed.
What about controlled medications?
Controlled substances must be prescribed and renewed by your primary provider only, in accordance with clinic policy.
After-Hours & Urgent Care
What counts as after-hours care?
After-hours care refers to requests made outside of regular clinic hours (9:00 a.m. – 5:00 p.m.).
Can I contact the clinic after hours?
After-hours availability varies and is not guaranteed. After-hours care is reserved for urgent concerns that cannot safely wait.
What should I do in an emergency?
For urgent or life-threatening symptoms, call 911 or go to the nearest Emergency Department.
Forms, Fees & Policies
Do forms require an appointment?
Most forms require an appointment for review and completion unless otherwise specified.
Are there fees for certain services?
Yes. Fees may apply for non-insured services, missed appointments, and administrative requests. Please see the Fees & Payment Policies page.
Where can I find clinic policies?
All clinic policies are available on the website under the Clinic Policies section.
General Clinic Questions
Why might I be referred to another physician within the clinic?
Physicians work collaboratively. Internal referrals may occur to ensure timely access to appropriate care (e.g., procedures).
Do you accept walk-in visits?
The clinic operates primarily by appointment. Walk-in visits are not routinely available.
Why do clinic policies matter?
Policies help ensure fairness, safety, and consistency for all patients and staff.
Still Have Questions?
If you are unsure how to proceed:
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Review the relevant section of the website
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Book an appointment to discuss your concern
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Avoid using inappropriate communication channels