Website Feedback & Online Content Policy

Purpose

This policy outlines how Villa Nova Medical Clinic manages website content and website-related feedback, while ensuring appropriate boundaries between informational content and clinical care.

Website Content

  • The clinic website is intended to provide general information about clinic operations, policies, services, and providers.

  • Website content is not a substitute for medical advice, diagnosis, or treatment.

  • Information on the website may be updated periodically without notice.

Website Feedback

  • Patients and visitors may submit feedback related to:
    • Website errors or broken links

    • Clarity or accuracy of non-clinical information

    • Suggestions for website improvement

  • Website-related feedback, errors, or suggestions may be submitted to vnmc.website@gmail.com 

  • Website feedback will be reviewed and forwarded to Dr. Hurley for consideration.

  • Submission of feedback does not guarantee a response or a change to website content.

What Website Feedback Is NOT For

Website feedback channels must not be used for:

  • Medical questions or advice

  • Appointment requests or cancellations

  • Prescription or test result inquiries

  • Urgent or emergency concerns

These matters must be directed through the appropriate clinical communication pathways outlined elsewhere on this website.

Response Expectations

  • Website feedback is reviewed periodically, not in real time.

  • The clinic does not provide individualized responses to website feedback submissions.

 

Misuse of Website Feedback

  • Repeated misuse of website feedback channels for clinical concerns may result in redirection to appropriate communication pathways.

  • Harassing, inappropriate, or abusive messages may be addressed in accordance with clinic policies.

Updates

This policy may be updated as clinic operations and digital platforms evolve.